Royal retentions vacancy

Wish you could work with a crazy cool team and get free popcorn and slushies while you’re at it? Well, now you can!

We’re looking for an insurance-savvy retentions advisor to join our kingdom, build relationships with our clients and provide them with friendly, top-notch service.

Think you’ve got what it takes? Read on.


  • Matric/senior certificate.
  • A short term insurance qualification (RE5).
  • Full FAIS qualification.

Our ideal retentions advisor is:

  • A team player.
  • A people person.
  • Able to take initiative and be creative.
  • Reliable, dependable and responsible.
  • Client care-oriented.
  • Able to work under pressure.

Skills and knowledge required:

  • Computer skills.
  • Presentation skills.
  • Sales and negotiation skills.
  • Planning and organisational skills.
  • Communication skills and telephone etiquette.
  • Knowledge of the king’s products will be advantageous.
  • In-depth knowledge of competitor products.


  • Communicate, negotiate with, and offer solutions to clients who want to cancel their insurance policy.
  • Analyse client portfolios in terms of loss ratio etc. to see whether clients can be retained.
  • Accept full responsibility for all phone calls, emails and messages to the retentions department.
  • Maintain and building client relationships.
  • Complete transactions on time.
  • Deliver royal service according to TCF outcomes.
  • Report TCF shortcomings, mistakes and oversights.

Include these in your application:

  • Your super awesome CV.
  • Regulatory examination certificate (RE5).
  • FAIS qualification certificate and CPD credits.

Please email [email protected] if you think you have what we’re looking for. If your application catches our eye, we’ll be in touch by Friday 12 April.