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Personal insurance

Everything about

personal claims

Need to claim for your car, buildings or home contents? While having something stolen or damaged isn’t great, we’re here to help you every step of the way.

Everything about personal claims

Need to claim for your car, buildings or home contents? While having something stolen or damaged isn’t great, we’re here to help you every step of the way.
Submit a personal claim - Everything about claims
Submit a personal claim - Everything about claims
Or WhatsApp us by sending the word ‘emergency’.

In a nutshell

At King Price, we get it that life can be unpredictable, which is why our personal claims process is as smooth and stress-free as possible. Whether it’s a car accident or theft, we’re here to turn your mishaps into manageable moments.

In a nutshell

At King Price, we get it that life can be unpredictable, which is why our personal claims process is as smooth and stress-free as possible. Whether it’s a car accident or theft, we’re here to turn your mishaps into manageable moments.

Our claims process

We like to keep things easy-peasy lemon squeezy when it comes to claiming with the king. When life gives you lemons, ask the king to help you…

Our claims process

We like to keep things easy-peasy lemon squeezy when it comes to claiming with the king. When life gives you lemons, ask the king to help you…
Submit a personal claim - Claims process - Tell us

Tell us

Start your claim online or simply call us on 0860 50 50 50. We're ready to help you!
Submit a personal claim - Claims process - Keep track

Keep track

You can stay on top of the entire claims progress online. Your allocated claims agent can also be your point of contact.
Submit a personal claim - Claims process - Relax

Relax

We’ll get your life back to normal as soon as we can, thanks to our hand-picked service partners.

Looking for a repairer or inspection centre?

When it comes to claims, we’ve got your back. We partner with top repairers across South Africa to make sure your car or motorbike gets the royal treatment it deserves. We often hand-pick the best match for your needs, but you can also browse our list of approved repairers for trusted service. Need an inspection before or after a claim? Pop into an inspection centre for a quick, hassle-free inspection to get your claim moving faster.

Looking for a repairer or inspection centre?

When it comes to claims, we’ve got your back. We partner with top repairers across South Africa to make sure your car or motorbike gets the royal treatment it deserves. We often hand-pick the best match for your needs, but you can also browse our list of approved repairers for trusted service. Need an inspection before or after a claim? Pop into an inspection centre for a quick, hassle-free inspection to get your claim moving faster.
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Need to claim? Start your claims process here

Need to claim? Start your claims process here

Submit a personal claim - Claim logging via App

Our app

This is kind of like your banking app, but for all your insurance needs! To get the King Price app, simply download it on your phone.

Download our app

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Submit a personal claim - claim logging via self-service portal

Self-service portal

Register on our self-service portal and access your profile via our website. Easy-peasy!

Register now

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Submit a personal claim - claim logging via WhatsApp or call

WhatsApp or Call

WhatsApp or call our claims department and chat to a friendly claims agent who’ll help you. 0860 50 50 50

Start chatting

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Things to know before you claim

We’ve got a list of do’s and don’ts to help you when it’s time to submit a claim.

Things to know before you claim

We’ve got a list of do’s and don’ts to help you when it’s time to submit a claim.
Submit a personal claim - know before you claim - submit your claim

Submit your claim

Please submit your claim (or any incident that may lead to a claim) to the king within 30 days following any incident.
Submit a personal claim - know before you claim - report a crime incident to the police

Report a crime incident to the police

If you’ve been a victim of a theft, hi-jacking, burglary or any crime-related incident, you must report it to the police immediately and get a case number.
Submit a personal claim - know before you claim - report an accident to the police

Report an accident to the police

If you’ve been in an accident or someone was injured or their property was damaged, report it to the police ASAP, even if there’s no damage to your car/motorbike.
Submit a personal claim - know before you claim - lost or stolen home content

Lost or stolen home contents

If your home contents or personal items were lost or stolen, prep a detailed list of the stolen/damaged items after the incident.
Submit a personal claim - know before you claim - take photos of the scene

Take photos of the accident scene

If you had a car accident, take photos of the scene/the other party’s car/damages (if possible) and get the details of all other parties involved.
Submit a personal claim - know before you claim - don’t repair or replace

Don’t repair or replace

It’s best not to repair or replace any items without our authorisation.
Submit a personal claim - know before you claim - don’t admit guilt

Don’t admit any guilt

Don’t admit guilt or offer a settlement to any other party involved in the incident.

Complete these claims online from start to finish

The sooner you start the process, the quicker we can help you. You can claim for these items with just a few clicks.

Complete these claims online from start to finish

The sooner you start the process, the quicker we can help you. You can claim for these items with just a few clicks.
Finding your IMEI number
Finding your IMEI number
Finding your IMEI number
When you insure or claim for your phone, we need a record of its IMEI number. This number helps us confirm that your phone exists and that you’re claiming for the right device. Not sure where yours is hiding? Don’t stress, our guide will help you find it.

Frequently asked questions

Frequently asked questions